Customer Focused Insurance Brokerage
AXS Insurance is an SBA Woman-Owned Small Business domiciled on Guam. It was founded by Orlene O. Arriola CPCU, CRIS, AINS in response to Guam’s need for technical insurance knowledge and exceptional client servicing in the insurance industry accelerated by the anticipated economic surge in the Region.
At AXS Insurance, our Brokers work hand in hand with local, regional, and global insurance providers to find the best match for your personal and commercial insurance needs. Our highly qualified team has a proven track record of delivering tangible results; providing both the tools and knowledge to comprehensively review the insurance market to help our clients make informed decisions.
We have over 20 years of proven industry expertise in specialized insurance and risk management solutions.
Spotlight on Qualified Service
Orlene O. Arriola CPCU, CRIS, AINS
Charter Property & Casualty Underwriter
Construction Risk & Insurance Specialist
AXS Insurance’s LEAD BROKER Orlene O. Arriola has over 12 years of experience in the Guam and International Insurance Markets. Orlene is among only 2% of insurance professionals globally and the first female resident of Guam to achieve the coveted designation of CPCU (Charter Property and Casualty Underwriter), conferred by The Institutes, the leading provider of professional education for the risk management and property-casualty insurance industry for over 100 years.
She is also a certified CRIS (Construction Risk and Insurance Specialist) and is designated AINS (Associate in General Insurance). She has served as a front-line underwriter specializing in U.S. Military Defense Sub-contractors and other private entity insurance programs and has worked as the lead broker for several Utility, Construction, and Institutional accounts in the region. Orlene is just one example of the talent AXS Insurance brings to our customers making us competitive in today’s Insurance Market thus providing our clients with only the best and cost-effective insurance programs.
Meet the Rest of the AXS Team
Doreen M. Tuncap
Personal & Commercial Lines
Doreen is one of AXS Insurance’s lead underwriters joining the AXS team in June 2016. She is licensed by the Government of Guam in Property and Casualty, Life and Health insurance with the authority to underwrite for both Agents and Brokers in the region and has a strong profile in both Personal and Commercial lines. As team lead for our Personal and Commercial lines, Doreen brings to our clients over 16 years of experience in the insurance industry.
Doreen is a well-known member of the catholic community on Guam and is an experienced prayer leader, or Techa, serving the community especially for local rosary and funeral services for over 10 years.
Ciera T. Arriola
Ciera has worked in the insurance industry since 2007 and has been a member of the AXS team since December 2015. Having graduated with her B.S. in Finance from San Diego State University, she is currently pursuing her Master’s Degree at Columbia University in Actuarial Science. She is licensed by the Government of Guam in Property and Casualty, Life and Health insurance with the authority to underwrite for both Agents and Brokers in the region.
Ciera is also heavily involved in the local sports, health, and fitness community here on island and has been a member of the Guam National Women’s Rugby team since 2011.
Karl T. Delatorre
Karl joins the AXS team after having spent the previous 10 years studying and working in New York City. After graduating from the St. John’s University School of Insurance with a B.S. in Risk Management Insurance, he entered the industry as a claims examiner, eventually handling property claims for clients in the Atlantic, New England, and Midwest regions of the United States.
Karl is an avid competitor in Magic: The Gathering, having competed in several national level events across the country.
Isabella O. Aguon
Isabella recently joined the AXS team in June 2017. In tandem with the Guam Community College Apprenticeship program, she is a full-time employee and student sponsored by AXS Insurance working towards her Journey Worker’s Certification in Office Management and Administrative Services (a two-year program). She is also licensed by the Government of Guam in Property and Casualty, Life and Health insurance as of July 2017 with the authority to underwrite for both Agents and Brokers in the region.
A member of several local communities such as the Baptist Church of Guam, Isabella is a local musician and a member of several of Guam’s local soccer clubs having played the sport for over 15 years.
Maria D. Knapp
Customer Service Representative
Maria, better known as “Dee”, joins the AXS team after returning home to Guam from San Diego, CA. Dee is currently enrolled in the Guam Community College Apprenticeship Program. She is a full-time employee and student sponsored by AXS Insurance working towards her Journey Worker’s Certification in Office Management and Administrative Services. She has a passion for customer service and is committed to building customer loyalty.
Married and the mother of two young boys, Dee is always on the go trying to keep up with her two young rascals. She is a native of Palau but has called Guam home since moving here after high school. She is in love with the cultural, recreational, and social opportunities Guam provides.